Credit Guide

Blackrock Leasing Pty Ltd (trading as millarX) holds an Australian credit licence (ACL 569484) and is authorised to engage in credit activities as a credit representative.

We are a credit assistance provider specialising in novated leases for motor vehicles. This guide explains the credit services we provide and how we interact with you.

We provide credit assistance in relation to:

• Novated leases – a salary packaging arrangement where your employer deducts lease payments from your pre-tax salary
• Commercial vehicle finance – including chattel mortgages, finance leases, and commercial hire purchase for business use vehicles

Our credit assistance services include:

• Providing information about credit products from our panel of lenders
• Helping you understand the features and costs of different credit options
• Assisting you to apply for credit with a suitable lender
• Providing preliminary assessments based on your financial situation

We work with a panel of approved lenders who provide novated lease and vehicle finance products. Our panel includes major banks, credit unions, and specialist vehicle finance providers.

When we recommend a credit product, we consider products from our panel of lenders that may be suitable for your needs and financial situation. We do not compare products from all lenders in the market.

We can provide you with a list of lenders on our panel upon request.

Our fee to you: We do not charge you a fee for our credit assistance services. Our services are provided at no cost to you.

Commission from lenders: We receive commissions from lenders when a credit contract is entered into. These commissions are paid by the lender, not by you, and do not increase the cost of your loan.

Commission structures vary between lenders and may include:

• An upfront commission based on a percentage of the loan amount
• Trail commissions based on the ongoing loan balance
• Volume-based bonuses

We will tell you the commission we receive in relation to your credit contract before you enter into it.

As your credit assistance provider, we must:

• Act in your best interests when providing credit assistance
• Give you priority over our own interests if there is a conflict
• Make reasonable enquiries about your requirements, objectives and financial situation
• Assess whether the credit product is not unsuitable for you based on our enquiries
• Provide you with documentation about the credit product before you enter into a contract

We must not suggest a credit product that is unsuitable for you based on what you have told us about your requirements, objectives and financial situation.

To enable us to properly assess a suitable credit product for you, it is important that you:

• Provide us with accurate and complete information about your financial situation
• Tell us about your requirements and objectives for the credit
• Let us know if your circumstances change before entering into a credit contract
• Read all documentation we provide and ask questions if anything is unclear
• Only sign documents that you have read and understood

Before entering into a credit contract, you will receive:

• This Credit Guide – explaining our services and obligations
• Credit Quote or Quote Document – containing details of the proposed credit, including fees, charges and comparison rates
• Credit Proposal Disclosure Document – setting out commission information and any fees payable
• Credit Contract – the legal agreement between you and the lender
• Financial Services Guide – if insurance products are recommended

We collect personal information, including credit information, to assess your suitability for credit products. This information may be disclosed to:

• Lenders on our panel
• Credit reporting bodies
• Insurers (if you request insurance)
• Our service providers and business partners

For full details about how we handle your personal information, please refer to our Privacy Policy.

If you are experiencing difficulty meeting your repayment obligations, you should contact your lender as soon as possible. Most lenders have hardship provisions that may allow them to vary your credit contract, such as:

• Extending the term of the loan
• Reducing the repayment amount
• Temporarily postponing payments

We can assist you in contacting your lender to discuss hardship arrangements.

If you have a complaint about our services, please contact us first. We will acknowledge your complaint within one business day and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to: